wim988 Privacy Policy

wim988 ("we", "us", "our") operates the online gaming platform available at wim988.net. This Privacy Policy applies to all personal data collected from individuals ("you", "your", "Player") who visit, register with, or use the wim988 platform in any capacity, including as registered account holders, casual visitors, or individuals who contact our support team.

As an operator holding an international gaming licence, wim988 is subject to data protection and privacy obligations established under applicable licensing conditions and international best practices. We treat compliance with these obligations as a baseline minimum — not a ceiling — and apply additional protective measures wherever doing so serves our players' interests.

This Policy should be read together with the wim988 Terms & Conditions, which govern your use of the platform. Defined terms used in this Policy carry the same meaning as in the Terms & Conditions unless otherwise stated here.

If you have any questions about this Policy or how your data is handled, you can reach our support team 24/7 via the live chat feature inside your member dashboard, or by email at the address stated in Section 15 of this Policy.

wim988 collects personal data through several channels: directly from you at registration and during account use, automatically through platform technology as you interact with our services, and in limited cases from third-party verification and payment processing partners. The categories of data we collect are as follows:

wim988 does not knowingly collect sensitive personal data — such as racial or ethnic origin, religious beliefs, health data, or political opinions — and requests that players do not include such information in any communications submitted to us.

wim988 uses the personal data described in Section 2 for the following specific purposes:

• Account Creation and Management: To register your account, authenticate your identity at login, manage your account settings and preferences, and maintain the integrity of your player profile on the wim988 platform.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, 1LINK OTC, and USDT TRC20, and to maintain accurate financial records of all account transactions.
• Identity and Age Verification: To verify that you meet the 21+ age requirement, to confirm that your identity matches the payment methods registered on your account, and to fulfil KYC obligations under our international gaming licence.
• Regulatory Compliance and AML: To comply with anti-money laundering (AML) screening requirements, fraud prevention obligations, and any reporting duties imposed under our gaming licence or applicable international standards.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance via live chat and email.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour, to administer deposit limits and self-exclusion requests, and to send responsible gaming communications where applicable.
• Bonus and Promotion Administration: To verify eligibility for promotions, track wagering requirement fulfilment, prevent multi-account bonus abuse, and administer loyalty programme benefits.
• Platform Improvement: To analyse aggregated and anonymised usage data for the purpose of improving platform features, game selection, payment method availability, and overall user experience — particularly for Pakistani players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates via email or SMS, subject to your communication preferences and the opt-out rights described in Section 12.
• Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bot usage, and other security threats to the wim988 platform and its players.

wim988 processes personal data on the following legal grounds, each of which applies to one or more of the use cases described in Section 3:

• Contractual Necessity: Processing that is necessary to perform the contract between wim988 and you — specifically, account registration, game access, transaction processing, and customer support — is carried out on the basis of contractual necessity.
• Legal Obligation: Identity verification, age verification, AML screening, and regulatory reporting are carried out on the basis that wim988 is legally obligated to perform these activities as a condition of holding its international gaming licence.
• Legitimate Interests: Fraud detection, security monitoring, platform analytics, and responsible gaming monitoring are carried out on the basis of wim988's legitimate interests in operating a safe, fair, and commercially sustainable gaming platform, where these interests do not override your fundamental privacy rights.
• Consent: Marketing communications — including promotional emails and SMS messages — are sent on the basis of your consent, which you provide at registration and which you may withdraw at any time in accordance with Section 12.

wim988 does not sell, rent, or otherwise transfer your personal data to third parties for their independent marketing or commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: Your financial data — including JazzCash, EasyPaisa, and bank account details — is shared with the relevant payment processing partners solely for the purpose of executing your deposit and withdrawal requests. These partners process data under their own privacy policies and applicable payment industry security standards.
• Identity Verification Partners: Where identity or age verification checks are carried out using a third-party KYC service, limited identity data (such as name, date of birth, and CNIC details) may be shared with that service for the sole purpose of conducting the verification check.
• Game Software Providers: Casino game providers whose titles are offered on the wim988 platform may receive your account identifier and gameplay data for the purpose of rendering games, calculating results, and detecting cheating. Game providers do not receive your name, contact details, or payment information.
• Regulatory and Legal Authorities: wim988 will disclose personal data to gaming regulators, law enforcement agencies, or courts where required to do so by law, court order, or as a condition of our international gaming licence. Such disclosures are made only to the minimum extent necessary.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or a material part of wim988's business, your personal data may be transferred to the successor entity, subject to the same privacy protections as described in this Policy. Players will be notified of any such transfer in advance.

All third-party data processors engaged by wim988 are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond that for which it was shared.

wim988 uses cookies and similar tracking technologies on its platform to support essential functionality, maintain session state, detect fraud, and analyse platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the wim988 platform to function. They maintain your login session, remember your language and currency preferences, and enable the cashier and game-loading functions to operate. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the wim988 platform — including which pages are visited most frequently, how long sessions last, and which game categories are most popular. This data is used exclusively to improve the platform.
• Security Cookies: These cookies support wim988's fraud detection and account security systems. They help identify unusual login patterns, detect bot activity, and flag multiple-account usage from a single device or IP address.
• Preference Cookies: These cookies remember your platform settings — such as display preferences, notification settings, and responsible gaming tool configurations — so you do not need to re-enter them on every visit.

wim988 does not use third-party advertising or behavioural tracking cookies. Your browsing activity on the wim988 platform is not shared with external advertising networks or social media platforms for targeting purposes.

You may manage cookie settings through your browser. However, disabling strictly necessary cookies will prevent you from accessing your account and using the platform's core functions.

wim988 implements a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• Encryption in Transit: All data transmitted between your device and the wim988 platform is encrypted using 256-bit Transport Layer Security (TLS). This applies to all platform pages, including the login, cashier, and game lobby.
• Encryption at Rest: Personal data and financial records stored on wim988 servers are encrypted at rest using AES-256 encryption.
• Payment Data Handling: wim988 does not store raw payment credentials (such as full JazzCash account numbers or bank account details) on its own servers. Payment transactions are handled by PCI-DSS compliant payment processors, with only tokenised references retained by wim988.
• Access Controls: Access to personal data within wim988's systems is restricted on a need-to-know basis. Staff members can only access the categories of data necessary to perform their specific role. Access privileges are reviewed and audited regularly.
• Two-Factor Authentication: wim988 offers and encourages two-factor authentication (2FA) for player account login. Players are strongly advised to enable 2FA from their account security settings.
• Incident Response: wim988 maintains a documented security incident response procedure. In the event of a data breach that is likely to affect player privacy, affected players will be notified without undue delay.

While wim988 takes all reasonable precautions to secure your personal data, no internet transmission or data storage system is completely impenetrable. You are responsible for maintaining the confidentiality of your account password and OTP codes.

wim988 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with an active wim988 account is retained for the duration of the account's active status and for a minimum of five (5) years following account closure, to meet our AML and licensing-related record-keeping obligations.
• Financial Transaction Records: Deposit, withdrawal, and wagering transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with international AML standards applicable under our gaming licence.
• Identity Verification Documents: KYC documents — including CNIC copies and proof of payment method ownership — are retained for a minimum of five (5) years following account closure or the completion of the verification process, whichever is later.
• Support Correspondence: Live chat transcripts and email correspondence related to support queries are retained for two (2) years from the date of the interaction.
• Analytics Data: Anonymised and aggregated usage analytics data may be retained indefinitely as it does not constitute personal data.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with established data destruction procedures.

As a wim988 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the wim988 support team via live chat or at the email address in Section 15:

wim988 will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or we receive a high volume of requests simultaneously, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Please note that certain rights — particularly the right to erasure — are subject to limitations where wim988 is legally required to retain specific categories of data under AML regulations or gaming licence conditions.

wim988 strictly prohibits the use of its platform by persons under the age of 21. wim988 does not knowingly collect personal data from any individual under 21 years of age. Age verification is conducted at the point of account registration, and additional verification checks may be carried out at any time where age eligibility is unclear from the information provided.

If wim988 becomes aware that personal data has been collected from an individual who is under 21, that account will be immediately suspended, all associated data will be deleted, and any deposits made will be returned to the verified payment method subject to applicable identification checks.

Parents or guardians who believe their child may have accessed or registered on the wim988 platform should contact our support team immediately via the live chat channel or the support email address in Section 15.

As a platform operating under an international gaming licence, wim988 may process and store personal data on servers or through service providers located outside Pakistan. Where personal data is transferred to a country that does not have an equivalent level of data protection law, wim988 will ensure that adequate safeguards are in place — such as contractual data protection clauses — to maintain the same level of protection described in this Policy.

Specifically, data transfers to payment processors, game software providers, and KYC verification partners may involve international data flows. All such partners are required to meet minimum data security standards consistent with the requirements of our gaming licence and applicable international data protection principles before any data sharing occurs.

With your consent, wim988 may send you promotional communications — including bonus offers, tournament announcements, new game alerts, and platform news — via email and SMS to the contact details registered on your account.

You can manage your marketing communication preferences at any time in the following ways:

• Via the notification preferences section within your wim988 account settings;
• By clicking the unsubscribe link included in any marketing email sent by wim988;
• By contacting the wim988 support team via live chat and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to use the wim988 platform or receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent on the basis of contractual necessity and cannot be disabled while your account is active.

During any active self-exclusion period, wim988 will automatically suspend all promotional communications to the self-excluded account without the player needing to make a separate opt-out request.

The wim988 platform may contain references to third-party services — such as game providers, responsible gaming resources, or payment networks — that operate independently from wim988. This Privacy Policy applies solely to data collected and processed by wim988 in the course of operating the wim988 platform.

wim988 is not responsible for the privacy practices or data handling of any third party, including game software providers, payment processors, or external websites. Players who interact with third-party services are encouraged to review those parties' own privacy policies before providing personal data.

wim988 may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we offer. The effective date of the current version is displayed at the top of this page and in the hero section above.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — wim988 will notify registered players via their registered email address or in-platform notification at least fourteen (14) days before the updated Policy takes effect.

Your continued use of the wim988 platform after the effective date of any revised Policy constitutes your acknowledgement of, and agreement to, the updated terms. We recommend reviewing this page periodically to stay informed of how your personal data is handled.

If you have questions, concerns, or requests relating to this Privacy Policy or the way wim988 handles your personal data, please contact us through any of the following channels:

• Live Chat: 24/7 live chat support is available directly from your wim988 member dashboard. This is the fastest way to reach the support team for privacy-related queries.
• Email: [email protected] — Privacy and data-related queries will be acknowledged within 24 hours and fully responded to within 30 days.

wim988 treats all privacy-related communications as confidential. Your query will be handled by a member of our compliance team and will not be shared beyond the personnel necessary to address your request.